By purchasing a SAMIX® machine, you are choosing performance and quality. The SAMIX® factory customer service will help you quickly and reliably if you still need support.

We offer all kinds of service actions for your maintenance machine in the well-known SAMIX® quality. You may place your repair order online, by fax, or by phone.
- And yes, we still have a fax machine -

SAMIX GmbH
Am Köhlersgehäu 50
98544 Zella-Mehlis
Germany

Tel.: +49 3682 455 0
Fax: +49 3682 455 200
E-mail: This email address is being protected from spam bots! To display JavaScript must be turned on.

In order to guarantee a quick response, we ask you to use the online form or fill out the order completely and send it back.

The SAMIX® factory customer service creates a collection order and, if necessary, provides the appropriate transport packaging.

After receipt of the device, the repair analysis is carried out by our service technicians.
If the repair is carried out within 24 months of the date of purchase and the manufacturer's warranty is observed, you will not incur any costs. Proof of the purchase date is your purchase receipt/commercial invoice, a copy of which must be enclosed with the order. For paid repairs, you will first receive a repair offer. The repair will only be carried out after your approval and the device will then be returned. Rental devices of all sizes are available and can be requested from us using the service form.